Delivery & Returns
Estimated Delivery Times
We do our best to ensure availability of all products and endeavor to dispatch all products within the quoted time. Orders placed should be with you in 3-5 workings days from receipt of order. Deliveries will take place between the hours of 9am and 5pm, Monday to Friday and a signature is required upon delivery. Unfortunately, we only deliver to addresses within mainland UK. Please note that UK delivery does NOT include the Channel Islands, Isle of Wight, Western Isles and Eire.
If there is a delay we will inform you of this via email and the product will be dispatched as soon as it is available. Frontier Medical Group Limited has no liability to you for any delay in the delivery of products ordered.
We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just contact [email protected] and quote your order number
Frontier Medical Group Limited
Newbridge Road Industrial Estate,
Tel: 01495 235800
Fax: 01495 235808
Email: [email protected]
Company No: 869871
VAT No: GB179 361965
For orders of Repose products with a delivery arrangement of 3-5 working days, delivery will be charged at £5.00 regardless of how many items you order.
Where more than nine variations of products are ordered there will be no carriage charge applied.
Please note that each order will be charged a separate delivery charge. If you have any questions please contact [email protected]
Even if you are not a consumer, orders may be cancelled at any time before they are dispatched, simply contact [email protected] with your order number. If the item has already been dispatched then please see our returns policy.
You will not be a consumer if you buy the Products for resale, commercial use or for use in a professional practice.
If you are a consumer (meaning you are buying the products for your own domestic or private use), you have a legal right to cancel a Contract. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product , you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
However, this cancellation right does not apply in the case of: goods which have a security seal which you have opened or unsealed.
Your legal right to cancel a Contract starts from the date of dispatch of your Order, which is when the Contract between us is formed.
You may cancel a Contract from the date you receive our acknowledgement of your Order, which is when the Contract between us is formed. If the Products have already been delivered to you, you have a period of 7 days in which you may cancel, starting from the day you receive the Products.
To cancel a Contract, you must contact us in writing by sending an e-mail to [email protected] or by sending a letter to Frontier Medical Group Limited, Newbridge Road Industrial Estate, Blackwood NP12 2YN or please contact our Customer Services telephone line (01495 235800). You may wish to keep a copy of your cancellation notification for your own records.
If you exercise this right to cancel, you will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid for. We will process the refund due to you as soon as possible.
Refunds will be made by credit transfer to the credit card or debit card used by you to pay.
If the product(s) were delivered to you:
you must return the product(s) to us as soon as reasonably practicable;
unless the product(s) are faulty or not as described, you will be responsible for the cost of returning the product(s) to us;
you have a legal obligation to keep the product(s) in your possession and to take reasonable care of the product(s) while they are in your possession.
Returns Policy – this does not apply consumers
Our standard returns policy stipulates that notification of any incorrect goods should be received within 3 working days of receipt of delivery.
Although this is the case any other discrepancies are at Frontier Medical Group Limited’s discretion. Once notification of returns has been received, these are acted upon within 5 working days. Please contact the head office in the event of a return.